CANCELLING AN ORDER OR PART OF AN ORDER
TIME FRAME
NEED TO PROVIDE A VIDEO OF PRODUCT DELIVERY TO UNBOXING WITHING 3 HR OF DELIVERY
If you change your mind after placing an order, you can cancel the order (or part of the order) within 24 hours of the order confirmation, or before it is shipped, whichever is earlier.
FEE
A cancellation fee of 2.5% will be applied to the amount paid by you while processing the refund. Any cashback earned on the order prior to the cancellation will be deducted from Pepperfry credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.
RETURNING AN ITEM
TIME FRAME
You can return an item within 24 Hours of the item being delivered to you. Return requests are not accepted after 24 hours from the date of delivery.
WHAT'S ELIGIBLE FOR RETURN?
Damaged - If the item delivered to you is in a damaged condition. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead request a carpenter service to fix the damage.
Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (for e.g. imbalance, wooden joints opening etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
Difference - If the item delivered to you is different (in dimension, shape or colour) from the item image on our website.
Missing - If the product delivered to you is incomplete or has components missing.
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